NGP VAN, Inc., respects the privacy of all users of our Web site, Web-based software products and related online services. NGP VAN is committed to honoring and protecting the privacy of our clients' lists and data, as well as the personal information of their donors, supporters, volunteers, and Web site visitors.
If you visit the NGP VAN Web site at www.ngpvan.com:
Information Collection and Use
We collect the domain name and e-mail address (where possible) of visitors to our Web site, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages visitors access or visit, user-specific information on what pages visitors access or visit, information volunteered by the visitor, such as survey information and/or site registrations, name and address, telephone number, fax number.
Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Customers can access this information by contacting us using the contact information below.
Use of Collected Information
The information we collect may be: used to improve the content of our Web site; used to customize the content and/or layout of our page for each individual visitor; used to notify consumers about updates to our Web site; disclosed when legally required to do so at the request of governmental authorities conducting an investigation; to verify or enforce compliance with the policies governing our Web site and applicable laws; or to protect against misuse or unauthorized use of our Web site.
Persons who supply us with their telephone numbers or e-mail addresses on-line may receive contact from us regarding orders they have placed on-line or with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls or e-mail messages, please let us know by contacting us using the information below.
We will not share information with any other organization.
If you are a client using the NGP database:
Any data you enter in the software as well as any data specific to your e-mail list, volunteer sign-ups or online contributions are your property and will not be used by NGP VAN for any purpose other than in connection with the performance of the services you have purchased.
NGP VAN makes every effort to follow industry standard security measures to prevent the loss, misuse or alteration of the information under our control. We do not sell, trade, exchange, or reveal to anyone the specific or individual-level information in any data you provide us for conversion and/or import into our software, collect through our online tools, or store on our servers.
We may, from time to time, analyze client data and usage statistics at an aggregate level, to help us improve our performance and service offerings, to describe our service to prospective business partners and other third parties, for use in NGP VAN's advertising and marketing media, or for other uses. In this process, third parties never have access to the specific information in your database.
NGP VAN's standard License Agreement and Standard Terms and Conditions require you to consent to NGP VAN occasionally revealing your name for the purpose of testimonial or reference, or for use in our advertising and marketing media. To request privacy or removal of your name from our materials, please contact us using the information below.
If you are a visitor to the Web site of an NGP VAN client:
When you see the "Powered by NGP VAN" graphic at the bottom of a Web page, it means the organization is a client of NGP VAN and is using our services to collect and store information about donors, supporters, volunteers, and Web site visitors.
What information does an NGP VAN client collect about you and what does NGP VAN do with it?
When you make an online contribution, sign up for an NGP VAN client's mailing list or volunteer opportunities, or perform some other online action on a client’s website, you will be asked to submit your name, address, phone number, e-mail address and other contact information. That information is stored in a database on NGP VAN servers that can be accessed only by the specific organization to which you contribute or with which you sign up. Information about that transaction may also be stored on your computer in the form of a cookie or functionally equivalent technology to facilitate future interactions. When you make an online contribution to an NGP VAN client, you will also be asked to submit your credit card information and certain other information required by federal or state election laws. The credit card information is used solely to process your payment and is never stored on any of our servers. The amount of your contribution and the other required information are stored in a database on our servers that can be accessed only by the specific organization to which you have contributed.
The transmission of this information is encrypted using Secure Sockets Layer (SSL) technology.
Additionally, you may choose to voluntarily opt into FastAction as a means to facilitate future transactions.
What is FastAction? Any NGP VAN client with this feature enabled, may provide supporters the option of creating a FastAction profile. In doing so, supporters are able to securely store their contact and payment information for the purpose of one-click actions with any participating FastAction NGP VAN client. Actions may include, petition, volunteer and email sign-ups as well as online contributions.
In addition to the aforementioned personal information, NGP VAN stores a secure token that links to a FastAction user’s credit card information. All credit card information is stored on a secure gateway and not on NGP VAN’s servers.
Does NGP VAN disclose any of your personal information?
NGP VAN does not sell, trade, exchange, or reveal individual information to any third parties other than as described above.
Will NGP VAN use its clients' data for direct mailings to you?
NGP VAN does not contact the people in its clients' databases for any purpose. You may, however, receive e-mail sent through our e-mail servers from the organization to which you contributed or with which you signed up. One of the services we provide to our clients enables them to send e-mail to their donors, supporters, and volunteers through our servers.
How can you correct or change your information, or unsubscribe from an NGP VAN client's mailing list?
You should contact the organization directly to correct or change the information they have about you or to unsubscribe from their mailing list. NGP VAN's agreement with its clients prohibits us from modifying the data they have collected without their express permission with the exception of unsubscribe requests.
Any and all e-mails sent by our mail servers have an unsubscribe link that is generated by our system. Unsubscribe requests can also be sent to the points of contact listed below. We will process all unsubscribe requests within two business days of receiving them.
What else should you know about your privacy?
Keep in mind that political candidates and organizations that use your contributions to support candidates are required by state and federal laws to file periodic campaign finance reports, which disclose in detail the contributions they have received. Therefore, if you give over the threshold, your name, address, employer, occupation, the amount of any contributions you make, as well as any other required information will be disclosed in the reports they file with the Federal Election Commission and equivalent state agencies as required by the appropriate law. The information in those reports then becomes part of the public record.
The information collected may also be: used to improve the content of the Web site; used to customize the content and/or layout of our page for each individual visitor; used to notify consumers about updates to the Web site; disclosed when legally required to do so at the request of governmental authorities conducting an investigation; to verify or enforce compliance with the policies governing the Web site and applicable laws; or to protect against misuse or unauthorized use of the Web site.
Persons who supply their telephone numbers or e-mail addresses online may receive contact from that organization in accordance with that organization’s policies. If you do not wish to receive such telephone calls or e-mail messages, please let them know by contacting them directly.
Furthermore, while we do our best to protect your personal information, NGP VAN cannot ensure or warrant the security of any information you transmit through our service, and you do so at your own risk. Please be careful whenever you are online.
The following applies to everyone:
We employ servers located in datacenters with access by bonded personnel only. Database access is only granted to employees who require it for updating or maintaining the data and servers. All sensitive information such as passwords or credit card information is passed through a secure server using SSL encryption and, if stored locally, is encrypted in the database.
Opt Out/Unsubscribe Requests
Any and all mass e-mails sent by our mail servers have an unsubscribe link that is generated by our system. Unsubscribe requests can also be sent to the points of contact listed below. We will process all unsubscribe requests within five business days of receiving them.
NGP VAN logs IP addresses of users for internal purposes only. We use IP addresses for diagnostic purposes when an error or bug is reported; that way we can track the exact steps a user took that produced the error. At a client's request, we may also use IP addresses to restrict access to that client's service to computers within a specific block of IP addresses. We also use IP addresses to restrict repeat voting in Web-based polls or surveys that we've designed for client Web sites.
Distribution of Information
Notwithstanding the above, we reserve the right to disclose data as applicable, if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of NGP VAN, Inc., our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Your use of our Web-based software and services constitutes your consent to and your agreement with this Privacy Statement. If you do not agree to this policy, then you are not permitted to use our software or services.
1101 15th St, NW Suite 500
Washington, DC 20005
Last Modified - 9/15/2013